Guide to using the store

This guide consists of two parts, the first part is how to buy from the store and the second part is to solve the problem after the purchase or possible problems during the purchase.
How to buy and download the file?
1- Select the desired file by viewing the description, image and information provided
2- Enter your email address
3- Click the payment button
At this stage, you will be directed to the bank site, where you can pay the amount of the file download by all bank cards.
4- After successful payment, you will be directed to the store and you will receive the exclusive download link
The download link will be provided to you as soon as payment is made.

How should I follow up if I have a problem with the purchase?
In order to provide better services, it is possible to automatically track purchases in the store, and by referring to the purchase tracking and support section, you can track purchase problems. We have described some possible cases below.

1- If you did not receive the download link, read this section

The first point in online shopping is to complete the purchase process. If the purchase amount has been deducted from your account on the bank page and you received a receipt, but for whatever reason you did not click the button to complete the purchase and you were not directed to the store page to receive the download link, your purchase is incomplete. has been done and the final step of confirming the payment and receiving the link has not been done, in these cases the amount paid will be returned to your account within an hour and you need to buy again and be sure to click the button to complete the purchase process and receive the payment receipt along with the download link receive

2- If you have paid and you are sure that you have completed the purchase process

To check the status of your purchase and automatically receive the download link, refer to the top of the store page, the purchase tracking option. In this section, your problem will be handled automatically. You need to enter your email or mobile phone that you entered when you started shopping in the relevant box and The store will automatically check your purchase for payment and if your purchase is registered as paid, it will send the download link to your email.

3- If you could not solve your problem automatically in the order tracking section, how to follow up?

If your problem is not solved by going through the items number one and two that we mentioned above, for example, you did not mention your email and mobile phone at the time of purchase, you can use the order tracking section, or you entered your email incorrectly, or the order tracking section will respond and find an order for you. It doesn’t work. It is necessary to refer to the support option at the top of the store page. In the support section, by mentioning your email and the description of the problem in the description section, be sure to write the receipt of your purchase that you got from the bank and send the support request. At this stage, your request will be registered and One of the support experts will read and review your request and takes action to solve the problem. Your request will be processed as soon as possible and within the next 4 days. You will be notified by email.